- Apple Card owners say they can’t pre-order the iPhone 13 with the payment method.
- Some were forced to buy the new model on another credit card, losing 3% in cashback.
- Apple Cards provide benefits to avid business customers who regularly purchase its products.
Apple card holders, the company’s most loyal users, are struggling to use their cards to pre-order the all-new iPhone 13.
Customers post error messages online when they attempt to checkout with their Apple Card on the company’s online store. Some said they were forced to use another credit card, losing the benefit of the 3% cash back that came with the card.
—Justin Searls (@searls) September 17, 2021
—Eric P (@ItsEricP) September 17, 2021
—Dave Wood 🇨🇦 (@DaveWoodX) September 17, 2021
—Quinn (@quinneverett) September 17, 2021
Apple did not immediately respond to Insider’s request for comment.
The Apple Card was launched in 2019 and works as a stand-alone credit card designed for use with Apple Pay and the iPhone Wallet app. The card is issued by Mastercard with a credit provided by Goldman Sachs.
Its cashback bonus and other perks have attracted the biggest fans of Apple, who regularly buy the company’s products.
The iPhone 13, announced at Apple’s virtual event this week, will begin shipping on September 24.