Georgia Power’s suspension of disconnections will continue during COVID-19 pandemic

ATLANTA, April 7, 2020 / PRNewswire / – As the COVID-19 coronavirus pandemic continues to have unprecedented impacts on the state, Georgia Power’s suspension of disconnections is extended following a vote by the Georgia Public Service Commission (PSC ). The company originally said it would suspend disconnections in mid-March for at least 30 days to help customers get through this difficult time. Today’s vote extends the decision beyond the original deadline, assuring customers that the suspension of disconnects will remain in place as the pandemic continues to impact customers across the state.

“We recognize the extraordinary burden that the COVID-19 pandemic has placed on our state and our customers,” said Paul bowers, President, President and CEO of Georgia Power. “We congratulate the Commissioners on their vote to extend the suspension of disconnection and allow special customer payment arrangements. We are all going to have to continue to think about how we can support each other to see our communities go through this. uncertain period. ”

In addition to today’s measure, Georgia Power expects the PSC to vote next month on the company’s request to reduce its fuel cost recovery allowance, which would reduce monthly bills for the company. ‘about $ 5 for the typical residential customer using 1000 kWh per month, if approved. The lower rate would take effect June 2020.

As part of their action, PSC is also joining with Georgia Power in encouraging all customers to continue making payments in order to avoid large amounts owed when the suspension ends. The company will also look to implement special payment plans to help customers make up overdue amounts once the disconnections are reestablished on the basis of the Commission’s instructions.

Online bill payment options
With Governor Kemp’s recent shelter in order, the company is reminding customers of online bill payment options. Customers can pay their bill online at with a credit or debit card or with a checking or savings account. The company has eliminated the fees associated with credit and debit card payments. Customers can also pay through the Georgia Power mobile app, which can be downloaded for free from the App Store (Apple) and the Google Play Store (Android).

Pricing plan options
Georgia Power is also placing more emphasis on pricing plan offerings such as FlatBill and PrePay. FlatBill offers a fixed monthly bill regardless of the customer’s usage during the period. This means that no bill goes up during the heat of summer or the cold of winter – just a set amount. PrePay allows customers to control when they pay for their electricity and allows them to pay as they go with a PrePay account. As customers use electricity, their balance is reduced. This flexibility allows customers to better manage their budget and energy consumption with no deposit requirements, no credit checks and no reconnection fees. Smart usage, nights and weekends and other options also help customers find a plan that fits their budget and lifestyle. Learn more about

Tips, tools and resources
Georgia Power encourages its customers to use online tools to help them manage their energy such as My energy consumption , a free service connected to multiple Georgia Power online accounts that allows customers to track their daily energy consumption, project their monthly bill, and set daily or monthly usage alerts.

Customers can enjoy free company benefits Online energy balance. The quick and easy 15-minute service provides a personalized report to help customers understand their energy usage and find ways to save money by using your actual utility bills to give you a personalized report. You will enter information about your home and family to measure your energy use. Whether clients are owners or tenants, personalized advice is available on, which also includes access to a variety of discounts and incentives for homes and businesses. Energy efficiency measures for customers include the continued development and implementation of new plans and programs approved in the 2019 Integrated Resource Plan.

Georgia Power Employee Safety
Georgia Power wants to assure its customers that it has comprehensive plans and procedures to help ensure continued operations and services as the COVID-19 coronavirus continues to spread. The company’s detailed plans are designed to ensure the availability of the personnel and critical facilities necessary to continue to provide the safe and reliable energy our customers expect and deserve.

Georgia Power has been closely monitoring the potential threat posed by COVID-19 since January. Proactive measures have been taken that aim to both prevent the spread of disease and protect the safety and health of employees, including:

  • Set up teleworking for those who can perform their duties remotely
  • Cancellation of facility visits and external meetings
  • Increased frequency of cleaning at company sites
  • Aggressively sanitize work areas
  • Cancellation of all non-essential business travel – domestic and international
  • Ask employees to identify themselves if they have or plan to travel internationally
  • Use technology for meetings

The company has regularly provided information and updates about the virus to employees, including prevention recommendations from the Centers for Disease Control and Prevention, and follows the latest developments and updates from public health officials and professionals. of health.

About Georgia Power
Georgia Power is the largest electrical subsidiary of Southern Company (NYSE: SO), America’s largest energy company. Value, reliability, customer service and stewardship are cornerstones of the company’s promise to 2.6 million customers across all Georgia 159 counties. Committed to providing clean, safe, reliable and affordable energy at rates below the national average, Georgia Power maintains a diverse and innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind power. Georgia Power is focused on providing world class service to its customers every day and the company is consistently recognized by JD Power and Associates as an industry leader in customer satisfaction. For more information visit and connect with the company on Facebook (, Twitter ( and Instagram (

SOURCE Georgia Power

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