IRS Taxpayer Assistance Centers are open on special Saturdays for face-to-face assistance

BIRMINGHAM, Ala. (WBRC) – The Internal Revenue Service has announced special Saturday hours at many Taxpayer Assistance Centers (TACs) across the country, including Birmingham.

TACs provide taxpayers with in-person assistance. Some TACs are open from 9 a.m. to 4 p.m. on February 12, March 12, April 9 and May 14. Normally, these centers are not open on Saturdays. No appointment is required.

“The IRS continues to do everything in its power to help people during this unprecedented time,” said IRS Commissioner Chuck Rettig. “Opening these support centers at special hours on Saturdays is designed to provide another way for people to get the help they need. We encourage people to review the details of these special Saturday hours. so that we can help serve them. I am also extremely grateful to our employees who have stepped up to provide this special assistance.

People can receive walk-in help on all services, however, TACs will not be accepting cash payments on these Saturdays. During additional business hours, people can also ask to reconcile child tax credit advance payments and receive other assistance.

To see which TACs will be open, visit

come prepared

To arrive prepared, people should bring the following information:

  • A government-issued photo ID,
  • Social security cards for members of their household, including spouse and dependents (if applicable) and
  • Any IRS letters or notices received and related documents.

During the visit, IRS staff may also request the following information:

  • A current mailing address,
  • An email address and
  • Bank account information, to receive payments or refunds by direct deposit.

“We encourage people to receive payments and their tax refunds by direct deposit, which is faster and more secure than other payment methods,” said Ken Corbin, commissioner of wages and investments of the IRS and Taxpayer Experience Manager. “People who do not have a bank account should visit the Federal Deposit Insurance Corporation website for more details on opening an account online. They can also use the FDIC BankFind tool to find an FDIC insured bank.

BankOn, American Bankers Association, Independent Community Bankers of America, National Administration of Credit Unions have lists of banks and credit unions that allow opening an account online. Veterans can use the Veterans Benefits Banking Program to learn more about the financial services of participating banks.

Services provided

The IRS Contact your local office The site lists all the services provided at specific TACs.

If anyone has a question or questions about a tax bill or an IRS audit, or needs help resolving a tax problem, they will receive assistance from IRS employees who specialize in these services. If these employees are not available, the person will receive a referral for these services. Taxpayer Advocate Service employees may also be available to help with issues that meet certain criteria.

IRS staff will schedule appointments at a later date for deaf or hard of hearing individuals who require sign language interpretation services. Foreign language interpreters will also be available.

People who need help preparing their tax returns can visit a Volunteer Income Tax Help Center (VITA) or tax advice place for the elderly. VITA sites offer free tax assistance to qualified individuals who need help preparing their own tax returns, including:

  • People earning $58,000 or less,
  • people with disabilities and
  • Limited English-speaking taxpayers.


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