Updated 2:00 p.m., March 5 – Mastercard confirmed that some transactions were affected by a “planned system update” earlier today. However, the company says the situation has now been resolved and “all systems are operating normally”. A number of banks that rely on Mastercard to process transactions had already confirmed that its systems were the source of the problems.
The original story, published before Mastercard issued a statement on transaction processing issues with UK credit and debit cards, follows below…
Hundreds of customers have had problems paying at checkout with a Mastercard. The payments company appears to be suffering an outage across the UK, with hundreds of debit and credit card owners taking to social media to complain about the issues. Mastercard has yet to comment on the issue, which has apparently prevented people from paying with Mastercard-powered credit and debit cards. The issue affects both contactless payments and chip and PIN payments. Apple Pay and Google Pay are also down, according to reports.
Mastercard and VISA are the two market leaders in payment processing technologies. Banks such as Santander, Monzo, First Direct, Barclaycard, HSBC and Nationwide all rely on Mastercard for their cards.
The independent service DownDetector, which monitors the performance of online services by tracking complaints on social media, shows a huge increase in the number of complaints about Mastercard. At its peak, more than 400 people complained about the glitch. It’s unclear what caused the issue, which saw shoppers at checkout unable to pay for goods. Large numbers of people took to Twitter to share their experiences during the outage, which reportedly began around 11:30 a.m. this morning (March 5, 2022).
Although Mastercard has not commented on the growing reports of checkout problems, a number of banks have spoken out about the issues. App-based banking firm Monzo, which has more than five million customers and 100,000 business account holders in the UK, responded to a number of complaints from customers unable to use their cards today.
Using the official social media account, the Monzo customer service team responded to a number of complaints. “We have been made aware of the issues with Mastercard and Visa. We are truly sorry for the inconvenience you are experiencing here. Our engineers are working to resolve this issue as soon as possible. Please keep an eye on our social media for updates,” a tweet bed.
First Direct, another bank that relies on Mastercard for its cards, responded to a disgruntled customer who was unable to use their card at Aldi and McDonalds today. In the tweetthe bank confirms: “I’m sorry, we are aware of some industry-wide card issues today. Please continue to try your card and use other payment methods until this resolved. We know it’s not ideal and we’re doing everything we can to fix it.”
Barclaycard, Nationwide and HSBC have yet to comment on customer reports of problems with their cards.