Online bill payment restored after ransomware attack

TULSA, Okla. – City continues to respond to ransomware as teams work to restore critical systems.

Electronic payment functions are being brought back into service using a phased approach, and many locations in the City are now accepting debit and credit cards.

Utility bills

Online bill payment has been reinstated for customers who know their new customer number and account number. Tulsa Water customers who use online bill payment will be able to pay by electronic check. Water customers on paperless billing are also starting to see bills arriving in their inboxes. For people configured for automatic payment, payments will be automatically withdrawn from their bank accounts.

Additionally, utility customers can currently make payments by mail and at Town Hall by cash, check, or money order. No debit or credit cards can be used to pay utility bills at Town Hall at this time. Customers paying at Town Hall or partner cashiers are kindly requested to bring a copy of their current bill, as not all of the town’s computers are back online. Payments by phone through the City’s 311 system are not currently accepted.

Late fees and water shutdowns The City will not assess late fees or trigger a utility shutdown for at least five business days after all customer payment channels are restored.

Payments to the Municipal Court Payments to the municipal court by credit / debit card, cash, check or money order can be made at the Municipal Court and at City Hall. Online payments for traffic tickets are not available at this time.

Allow payments The Permit Office on the 4th Floor of City Hall is staffed and can accept application payments in person by check, cash and money orders. Payments for building permits cannot be processed and debit and credit cards cannot be accepted at this time.

Tulsa Parks Payments Although Tulsa Parks cannot accept payments online, it can accept debit and credit cards at all of its community centers except Reed Park and Chamberlain Park. Those who need to make payments at these two parks will need to use cash, checks or money orders.

Animal welfare payments in Tulsa Tulsa Animal Welfare is once again accepting credit and debit cards at its location at 3031 N. Erie Ave.

Green waste site, payments for household pollutant collection facilities The city’s Greenwaste site, located at 2100 N 145th E Ave., is once again accepting credit and debit cards. Credit and debit cards can also be accepted at the city’s household pollutant collection facility, 4502 S. Galveston Ave.

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