USF Federal Credit Union Hires Member Experience Director


TAMPA, Florida, May 5, 2021 / PRNewswire / – The USF Federal Credit Union (USF FCU) is pleased to welcome Kathy sianis, MBA, as Chief Member Experience Officer of the organization.

Sianis, who most recently served as a client management consultant for credit unions, has spent 20 years working in the financial industry overseeing all aspects of member care and the member experience.

“Kathy’s strong background in supporting members and meeting their needs will bring new perspectives to our credit union,” said USF FCU President and CEO Richard J. Skaggs mentionned. “His knowledge will continue to ensure that we fulfill our mission of providing financial solutions to improve the lives of members.”

Sianis’ previous titles included Vice President of Branch Operations and Contact Center Services $ 2.7 billion credit union in Georgia, Vice President of Retail Operations and Business Development Colorado credit union and national director of retail sales and business development in a large cooperative of California.

At USF FCU, Sianis will set performance standards and expectations for the organization, oversee efforts to provide exceptional service to our members, lead all areas of member service, including all sales operations at retail, contact center, branch and mortgage / consumer lending as well as leading the credit union’s digital banking initiatives.

About USF Federal Credit Union

USF Federal Credit Union offers a full range of financial services to faculty, staff, students, members of alumni associations and families of the University of South Florida. USF FCU serves over 60,000 members with membership available through over 40 Select employee groups and has assets of over $ 850 million. USF FCU is the recipient of the Florida Governor’s Sterling Award for Excellence in Performance. Please visit: for more information.

Media contact Bill Steiger / 813.569.2000 / [email protected]

SOURCE USF Federal Credit Union


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